Economy & Politics

Mobiles have heated up with the covid crisis

The Luxembourg Regulatory Institute noted a 19% increase in the volume of communications via GSM. But fixed lines were also much more in demand.

Patrick JACQUEMOT

Patrick JACQUEMOT

The Luxembourg Regulatory Institute noted a 19% increase in the volume of communications via GSM. But fixed lines were also much more in demand.

Obviously, confinement and limitations on outings in recent months have pushed residents to communicate a lot. In the absence of face-to-face contact, telephone and internet have had even more use than in the past, notes the Luxembourg Regulation Institute in its 2020 analysis. More volumes exchanged, but which does not necessarily translate into a similar increase in operator revenues.



The mediation service of the Luxembourg Regulatory Institute (ILR) intervened in 8 out of 10 cases on problems related to electronic communications. This is what emerges from its activity report for the year 2019 published on Wednesday.


Thus, overall, the market will have generated an overall income of 567 million euros last year for the Grand Duchy. That is just 0.1% increase compared to 2029, while at the same time the volume of fixed telephony communications increased by 10.6% and that of mobile phones by 19.6%. And while mobile services have seen their revenues continue to weaken (266 million all the same), fixed internet access has reported 6.2% more in twelve months. Or 300 million to be shared for the main firms operating in the telecommunications sector.

But for users / subscribers to have a service, wired or mobile, efficient, operators will also have spent nearly 92 million euros last year. That is 14% more than in 2019. With investments relating more massively to fixed networks (such as the installation of very high speed lines) for nearly 68 million euros. Post, the country’s leading operator, did not content itself with launching its 5G network in mid-October, but accelerated the deployment of optical fiber in France. The remaining objective is to provide 75% of the population with internet access of up to 1 Gigabit / second by 2023.

Currently, the country has around 235,000 fixed internet subscriptions, with a clear tendency for customers to move towards packages with connection speed greater than or equal to 100 Mbps. The ILR also notes that “this segment represents 66% of the fixed Internet access market, starting from only 19% at the end of 2016”.

But the great novelty of 2020 is the shift now confirmed in favor of optical fiber. The network is now the most widely used technology for fixed internet connections in Luxembourg. Moreover, this network continues to grow to now reach nearly 72% of housing and premises.


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