Economy & Politics

PodcastTeamviewer: How Augmented Reality helps with remote maintenance

Augmented Reality is supposed to make it easier for people to work with sometimes highly complex machines
Augmented Reality is supposed to make it easier for people to work with sometimes highly complex machinesimago images / VCG

Artificial intelligence, blockchain or social bots – the future is digital. But how digital is Germany actually? In the podcast “So techt Germany” the best digital experts provide insights into the tech scene.

In view of the spread of the coronavirus, half the world moved to the home office in spring 2020 – and caused an enormous increase in demand at the Göppingen-based company Teamviewer. Because Teamviewer sells software for remote maintenance that enables access to distant computers. The company sold 75 percent more licenses in the first quarter compared to the previous year, in the second quarter it was 45 percent more than in 2019.

The remote maintenance of Teamviewer is not only possible for computers. “With our software, we can connect any device with a chip, from telephones to industrial robots,” explains CEO Oliver Steil. Augmented Reality even allows high-tech machines to be accessed and digital instructions for rectification to be provided to the customer in the event of error messages and malfunctions. Without a long wait for the appropriate technician.

Corona more than just a “wake-up call”

The technology is also very popular with Teamviewer. Augmented Reality is “a very exciting field from our point of view,” says Steil, referring to the takeover of the virtual reality specialist Ubimax. “Every day customers come to buy such applications. This is developing very quickly, ”says Steil.

Corona has shown how much potential there is in the new technology for remote maintenance. The pandemic was therefore not just “a wake-up call” for the home office, says Steil. She “also showed how much is actually possible if you do it consistently”. Companies now have to do their homework and digitize machines and systems.

In the new episode of the ntv podcast “So techt Germany”, Oliver Steil tells what role artificial intelligence plays for Teamviewer and how the digital location Germany compares to the international frontrunners USA and China.

You can find all episodes of “So techt Germany” in the n-tv app, at Audio Now, Apple Podcasts, Deezer, Soundcloud and Spotify. For all other podcast apps you can use the RSS feed. Take the feed URL and simply add “So techt Germany” to your podcast subscriptions.


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