Economy & Politics

Low-cost airlines promise ticket refunds until the end of July

Ryanair wants to process outstanding refunds faster. Photo: dpa / Andreas Arnold


Ryanair plans to process outstanding refunds for flights canceled during the Corona crisis more quickly. More than 90 percent of customers affected between March and June should receive their money by the end of July.

Dublin / Frankfurt – Europe’s largest low-cost airline Ryanair wants to process outstanding refunds for flights canceled in the corona crisis more quickly. Over 90 percent of customers affected between March and June should receive their money by the end of July, manager Eddie Wilson promised, the Irish company said Friday. Additional employees had been trained to clear the traffic jam.


There were still around one billion euros in reimbursements outstanding

Under EU law, airlines are required to reimburse the ticket price within seven days for flights canceled by them. In the Corona crisis, this had not worked for other companies either. The Lufthansa Group announced a week ago that it would remove the traffic jam within six weeks. There were still around one billion euros in reimbursements outstanding.

Ryanair did not state the number or total of the reimbursements. As of the end of June, all applications from March and half of the April applications had been processed. The company again accused online travel agencies of using fake email addresses and virtual credit cards in their bookings that could not be traced back to individual consumers. The offices would have to disclose their customers’ data so that reimbursements could flow to them.




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